Refund Policy

Failed generations

If the video service confirms that a generation failed, the credits for that video return to your account automatically. Each task can return credits only once. Returned credits are not a cash refund.

Videos still processing

If a video is still processing, check its status in My videos and do not submit the same request again. If a task looks stuck, contact support with the time of your request.

Credit pack refunds

For an unused pack, a duplicate payment or an incorrect charge, email support@aieffectstudio.com from your account email with your Stripe receipt. We review refunds based on payment status and credit usage. This does not limit your rights under applicable law.

Subscriptions

You can cancel a subscription at any time from Settings → Billing. Cancelling stops the next renewal; your current period's credits stay usable until the period ends. If a subscription payment is refunded, the remaining credits from that period are removed.

Refunds and disputes

If a payment is refunded or disputed, your account may be paused while we review its credit usage. Approved refunds go back to the original payment method through Stripe.

Completed and deleted videos

Deleting a finished video or letting it expire after 30 days does not return credits. AI output varies, so watch the examples on each effect page before buying.